Refund and Dispute Policy

Effective Date: January 1, 2025

ECOM DISRUPTOR E.E. ("Company," "we," "us," or "our") is committed to providing exceptional service and ensuring client satisfaction. This Refund and Dispute Policy outlines our procedures for handling refund requests and resolving disputes related to our AI-assisted creative system services.

1. Refund Eligibility

Demo and Consultation Sessions

Demo bookings and consultation sessions are generally provided at no cost. If any fees are charged, full refunds are available if cancelled with appropriate notice as outlined in our Cancellation Policy.

AI Creative System Setup

• Before work begins: 100% refund available within 7 days of contract signing
• During initial setup (0-25% complete): 75% refund available
• During development (26-50% complete): 50% refund available
• During testing phase (51-75% complete): 25% refund available
• After completion (76-100%): No refund available, but support for issues is provided

Training and Support Services

• Unused sessions: Full refund for sessions not yet delivered
• Ongoing support: Prorated refund for unused time periods
• Group training: Refund available up to 48 hours before scheduled session

2. Non-Refundable Items

• Completed custom development work
• Delivered training sessions
• Third-party software licenses purchased on your behalf
• Services cancelled without proper notice
• Fees related to client-requested changes or additions

3. Refund Request Process

Step 1: Submit Request

Send a detailed refund request to abyssus@emaildisruptor.com with the subject line "Refund Request" including:

• Your full name and company name
• Service type and contract/invoice reference
• Detailed reason for refund request
• Supporting documentation (if applicable)
• Preferred refund method

Step 2: Review Period

We will review your request within 5 business days and may contact you for additional information or to discuss alternative solutions.

Step 3: Decision and Processing

You will receive our decision in writing. If approved, refunds are processed within 14 business days using the original payment method when possible.

4. Refund Methods and Timing

Payment Method

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 3-7 business days
• Digital Payments: 1-3 business days
• Checks: 10-14 business days (if requested)

International Refunds

International refunds may take additional time due to banking processes and may be subject to currency conversion fees charged by financial institutions.

5. Dispute Resolution Process

Level 1: Direct Resolution

Most issues can be resolved through direct communication. Contact us at abyssus@emaildisruptor.com with subject line "Service Dispute" to discuss your concerns.

Level 2: Formal Dispute

If direct resolution is not possible, you may file a formal dispute by providing:

1. Detailed description of the issue
2. Timeline of events
3. Supporting evidence or documentation
4. Desired resolution outcome
5. Previous communication attempts

Level 3: Mediation

For complex disputes, we may engage a neutral third-party mediator to help reach a mutually acceptable resolution.

6. Service Quality Guarantees

Performance Standards

We guarantee that our services will:

• Meet the specifications outlined in your service agreement
• Be delivered within agreed timelines (subject to client cooperation)
• Function as described in our service documentation
• Include the support level specified in your agreement

Quality Assurance

If our services fail to meet these standards due to our error or negligence, we will work to correct the issues at no additional cost or provide appropriate refunds.

7. Chargeback and Payment Disputes

Before initiating a chargeback with your financial institution, please contact us directly. Chargebacks can result in:

• Immediate suspension of services
• Additional administrative fees
• Complications in resolving the underlying issue

We prefer to work with clients directly to resolve payment disputes amicably and efficiently.

8. Partial Refunds and Credits

In some cases, we may offer partial refunds or service credits as an alternative to full refunds:

• Service credits for future use (typically 120% of refund value)
• Partial refunds for partially completed work
• Additional services or extended support periods
• Modifications to existing service agreements

9. Force Majeure and External Factors

Refunds for service delays or cancellations due to circumstances beyond our control (natural disasters, government restrictions, technical failures, etc.) will be handled on a case-by-case basis, typically offering:

• Service rescheduling at no additional cost
• Extended service periods to compensate for delays
• Partial refunds if services cannot be completed

10. Consumer Rights

This policy does not limit any statutory rights you may have under applicable consumer protection laws. In jurisdictions with mandatory cooling-off periods or other consumer protections, those rights take precedence over this policy.

11. Policy Updates

We may update this policy from time to time. Changes will be posted on our website with a new effective date. Current clients will be notified of material changes that affect existing service agreements.

12. Contact Information

For refund requests, disputes, or questions about this policy:

ECOM DISRUPTOR E.E.
Email: abyssus@emaildisruptor.com
Subject Lines: "Refund Request," "Service Dispute," or "Policy Inquiry"